Subscription Refund Policy
1. Overview
By purchasing a subscription, you agree to this Refund Policy. Subscriptions are billed in advance on a recurring basis (monthly or yearly, depending on the plan selected).
2. Free Trial (if applicable)
If a free trial is offered, you will not be charged during the trial period. You may cancel at any time before the trial ends to avoid being charged.
3. Monthly Subscriptions
- Monthly subscriptions are billed in advance on a recurring monthly basis.
- Payments are non-refundable once processed.
- You may cancel your subscription at any time, and cancellation will take effect at the end of the current billing period.
- No partial refunds or credits will be provided for unused time.
4. Yearly Subscriptions (7-Day Refund Window)
- Yearly subscriptions are billed in advance for the full year.
- You are eligible for a full refund within 7 days of the initial purchase, provided that no substantial use of the service has occurred.
- After the 7-day period, payments are non-refundable.
- You may cancel your subscription at any time, and cancellation will take effect at the end of the current billing period.
- No partial refunds will be provided for early cancellation after the 7-day refund window.
5. Exceptions
Refunds may be granted at our sole discretion in the following cases:
- Duplicate or accidental charges
- Technical issues that prevent access to the service
- Unauthorized transactions (subject to investigation)
To request an exception, please contact support within 7 days of the charge.
6. Chargebacks and Disputes
If you initiate a chargeback or dispute through your payment provider (e.g., PayPal), we reserve the right to suspend or terminate your account until the issue is resolved.
7. Cancellation
You can cancel your subscription at any time through your account settings or via your payment provider. Cancellation stops future billing but does not refund past payments.
8. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes will take effect upon posting on our website.
9. Contact
For any questions regarding this policy, please contact us at:
support@pensorix.com